Privacy Policy

Introduction

Welcome to https://basement-repair.storysurge.net (hereafter referred to as “Basement Repair,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in compliance with various global privacy laws, including:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the Protection of Personal Data in the Private Sector
General Data Protection Regulation (GDPR) of the European Union (EU)
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Privacy Act (UCPA)
Connecticut Total Data Protection Act (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Our official website at https://basement-repair.storysurge.net
Any mobile applications or software developed and maintained by Basement Repair
Services and products offered through our platform
Interactions between users and our customer support team

Please note: This policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides your interactions when:

You register an account with Basement Repair and use our services as an authorized user
You visit or navigate through our websites
You subscribe to receive communication from us via email, telephone, or text messages (SMS)
You provide feedback, participate in surveys, or engage with our customer support team

Personal Data Collection

We collect several types of personal data, including:

Account and Profile Information:

User name and login credentials
Contact details (email, phone number)
Physical address
Date of birth

Payment and Financial Details:

Payment card information (for secure transactions)
Billing address
Transaction history
Financial records (if relevant to our services)

Purchase Information:

Order history and details
Product preferences and purchase patterns
Shopping cart data

Mobile Device Identifiers:

Unique device identifiers (UDIDs, MAC addresses)
Mobile network information
Location data from mobile devices

Location Data:

GPS coordinates
Information about your physical location when using our services or visiting our websites

Feedback and Communications:

Responses to surveys, questionnaires, or feedback forms
Communication preferences (email, SMS, call)
Content you submit through user-generated content features

Social Media Information:

Data from social media platforms when you interact with our content or share it
Profile information from social media accounts used for login

Product Interaction Data:

Interactions with products on our site (clicks, views, additions to cart)
Product reviews and ratings
Search queries

We gather this data through various methods:

Direct input by users during registration or profile updates
Automated tracking technologies, such as cookies and pixels
Third-party sources who provide us with aggregated or de-identified data

Cookies and Similar Technologies

We use cookies to enhance your experience on our site and for analytics purposes. Cookies are small text files stored on your device that serve multiple functions:

Strictly Necessary Cookies:

These ensure basic functionality, such as allowing you to navigate the site and access secure areas.

Preference Cookies:

They remember your settings and preferences, like language preference or display settings.

Analytics Cookies:

Used by our analytics tools to gather information about how visitors interact with our site, including metrics on page views, time spent, and referral sources.

Users can manage non-essential cookies through our Cookie Manager, allowing you to customize your privacy preferences.

Data Retention and Deletion

Basement Repair retains personal data as necessary for the following purposes:

Providing Services: To deliver the services you’ve requested and maintain your account.
Legal Compliance: To comply with legal requirements and regulations.
Improving Our Platform: For analytics, research, and enhancing our products and services.
Fraud Prevention: To safeguard against potential security threats and fraudulent activities.

Once the data is no longer required for these purposes, we will delete or anonymize it to ensure your privacy.

Data Security Measures

We implement robust organizational and technical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction:

Encryption: We use encryption protocols to secure data during transmission and storage.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.
Regular Audits: Regular security audits and penetration testing help identify and mitigate potential vulnerabilities.

Your Privacy Choices

You have control over your personal data:

Account Settings: You can update or delete your account information at any time through your profile settings.
Communication Preferences: Manage how you receive communications from us by updating your contact preferences.
Cookie Consent: Adjust your cookie settings through our Cookie Manager.

Data Sharing and Disclosure

Basement Repair does not sell, trade, or rent personal data to third parties for their marketing purposes. However, we may share data under the following circumstances:

Service Providers: We engage reputable third-party companies to assist us in providing services, including data storage, analytics, and customer support. These providers have limited access to your information and are obligated not to disclose or use it for other purposes.
Legal Requirements: We may disclose personal data if required by law, in response to a legal process, or to protect the rights, property, or safety of our company, users, or others.
Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as a business asset.

International Data Transfers

Basement Repair is headquartered in [Insert Location], and your personal data may be transferred to, stored, and processed in countries other than your residence. By using our services, you consent to this transfer, processing, and storage of your information. We ensure that appropriate safeguards are in place to protect your data under applicable privacy laws.

Data Subject Rights

In accordance with applicable privacy laws, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You have the right to request corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your personal data.
Object: You may object to the processing of your data for specific purposes.
Data Portability: In some jurisdictions, you have the right to receive a copy of your data in a structured format.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and inform you through email (if applicable) when significant changes are made. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Officer:

Email: privacy@basementrepair.com
Phone: [Insert Contact Number]
Address: Basement Repair, [Insert Address], [Insert City, State, ZIP Code]

We are committed to protecting your privacy and ensuring a transparent and secure data handling process.